Sign up for your yearly remote desktop support Sessions!

• Technician will logon to your computer at your convenience

• Check for problems with hardware and software by gaining control of the mouse and keyboard

• Check errors and connection problems

• Remove any unwanted programs

• Install and configure new devices and programs

• Resolve error messages

• Start a virus scan

• Dump Browser Cache

• Work with you to improve workflow and task efficiency

• Maintenance takes place after the second Tuesday of each month or when a critical update is required.

The technician arranges a time for the maintenance, requests a written description of problems or error messages, and sends an email with instructions.

In the email there will be a link to a website, and code, and complete instructions.  An expectation of Internet functionality with a configured email account is required for the maintenance to function.

The customer attends a "Go To Assist" session and navigates to the website provided, enters the code, and yields control of the computer to the technician.  The technician discusses the maintenance over cell phone via a phone call, text, or Chat provided in the application with the customer while it progresses.  The maintenance is quicker over a wired Internet connection, but can be done with a signifigant wireless connection.

The maintenance cannot be performed on a machine that has non-functioning hardware or unsupported operating systems.